Effective date: March 8, 2019
Thank you for using Rocket! We take your privacy extremely seriously and would like to describe how we
collect, use and protect your information when you access our website(s), products, services and
applications (collectively, the “Services”).
that we gather when you are accessing or using our Services. We gather various types of Personal
Information from our users, as explained in more detail below, and we use this Personal Information in
order to make our Services available to you, to contact you, and to better understand how you use the
Services. In certain cases, we may also share some Personal Information with third parties, but only as
We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are
under 16, please do not attempt to register for the Services or send any personal information about
yourself to us. If we learn that we have collected personal information from a child under age 16, we
will delete that information as quickly as possible. If you believe that a child under 16 may have
provided us personal information, please contact us at
to time as well, but if we do, we will bring it to your attention by placing a notice in the Rocket app
on https://app.Rocket.com, and/or by sending you an email, and/or by some other means. Your use of the
acceptance of the changes.
What Information does Rocket Collect?
Information You Provide to Us
We receive and store any information you knowingly provide to us. When you create a new account to use
the Services we will solicit your consent to connect your Google account to your new Rocket account
(using Google’s OAuth authentication method), thereby providing us with access to your Google account,
including but not limited to email, Contacts, and Calendar. Although the OAuth authentication provides
broad access to your Google account, Rocket accesses and stores a subset of data from your Google
account, including name, email address, calendar content, contacts, and company domain directory, to
provide you with our Services. During email composition, we temporarily store the content of your draft
email message (however once the message is sent, draft content is transferred to your Gmail account and
stored on Google’s servers, not Rocket’s). Rocket stores the email body in the following contexts: when
you create an email draft and the message remains unsent; when you create a Sequence or Template in
Rocket; when you share an email via a share link; and when you enable people in your organization to
view your messages in the Live Feed.
You can limit the amount of Personal Information transferred to us by being sure to complete and send
your draft email messages, or by deleting any unsent drafts if you decide not to send them, or by
refraining from using the features listed above in which we store the email body, or other features in
which we notify you that we store the email body. In addition, when you send email using the Services we
collect the recipient’s name, email address and the email subject line so that we can display that
information in your Live Feed in Rocket and for debugging purposes. If you are using open, click, and
download tracking, Rocket collects the recipient’s device type and IP address (in order to provide you
with the recipient’s approximate location when the message is opened), along with the recipient’s
activities (for example: opens, clicks, downloads).
In keeping with standard online privacy practices, users should not include any highly sensitive
information (such as social security numbers, financial information, or “protected health information”
(as that term is defined by the Health Insurance
In addition, we collect Personal Information you submit to us, for example by completing a form on
. In that case, we may communicate with you, for example by calling you
at the phone number you provide, sending you promotional email offers, or emailing you about your use of
the Services. Also, we may receive a confirmation when you open an email from us. This confirmation
helps enhance our engagement with you and generally improve our Services. If you do not want to receive
communications from us, please indicate your preference by sending an email to
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server
logs from your browser or device, which may include your IP address, “cookie” information, the type of
browser and/or device you’re using to access our Services, and the page or feature you requested.
“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser
or device and tell us how and when pages and features in our Services are visited and by how many
people. You may be able to change the preferences on your browser or device to prevent or limit your
device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customize content for you that we think you might like, based on your usage
patterns, and generally to improve the Services.
Information Collected From Other Websites and Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your online
activity after you leave our Services. Just like any other usage information we collect, this
information allows us to improve the Services and customize your online experience. Your browser may
offer you a “Do Not Track” option, which allows you to signal to operators of websites and web
applications and services (including behavioral advertising services) that you do not wish such
operators to track certain of your online activities over time and across different websites. Our
Services do not support Do Not Track requests at this time, which means that we may collect information
about your online activity both while you are using the Services and after you leave our Services. Do
Not Track signals are set on a browser-by-browser basis, so you must set them on every browser you use
if you do not wish to be tracked.
Third Party Analytics Services
We use third party analytics services in order to better understand user engagement with the Services.
When a user browses or uses the Services, these third party analytics services may collect the user’s IP
address, browser type, and approximate location (based on the IP address). They may also use web logs or
web beacons and may set and access cookies on your computer or other device. In order to refine our
understanding of user engagement, we provide these services with a user’s name and email address (which
we collected as part of the user’s account registration process).
Titan's use of Google user data
When you authorize your Google account with titan - we store the refresh token to be able to sync the
account emails with our Applicant Tracking System (ATS). We access the messages in your email account to
detect responses to emails sent out and to categorize the responses. We also access the attachments to
messages to make those available within the ATS.
The messages that are determined by our system to be related to outreaches to candidates are stored in
their entirety (headers, body and attachments) by our system. We also store all emails originated from
Titan in our system. For the messages that our systems do not determine as belonging to a candidate
communication have the headers stored by our system.
Titan uses TLS connections everywhere, including our internal APIs.
We use Amazon Web Services for the storage of all Google user data, and have no physical infrastructure
or physical access to the servers. All data we store is kept on AWS RDS and AWS S3 services. Please
refer to Amazon’s SOC2 report for an in-depth audit report. Our databases are encrypted-at-rest; all
data and backups are also stored encrypted at rest.
You can stop using Titan at any time. To delete the data that we have stored for your Google account -
you can deauthorize from Google user settings, or directly from Titan. If account is deleted from Titan
- we will remove the user data within 1 week of account deletion. If the application is de-authorized
from Google settings, we will email you within 1 week of account access termination and delete data
within 1 week after your confirmation to the email or if not confirmed, then within 6 weeks of account
Does Rocket Share Personal Information?
We neither rent nor sell your Personal Information to anyone. However, we may share your Personal
Information with third parties as described in this section:
Agents and vendors: We employ other companies and people to perform tasks on our behalf and need to
share your information with them, including in some cases the Personal Information you have provided to
us, in order to make the Services available to you. For example, we may use third party hosting
providers or software developers to help implement and maintain the Services. However, our agents do not
have any right to use the Personal Information we share with them beyond what is necessary to assist us.
Business Transfers: If we are involved in a reorganization, merger, acquisition or sale of our assets,
your information may be transferred as part of that deal. We will notify you (for example, via a message
to the email address associated with your account) of any such deal and outline your choices in that
Protection of Rocket and Others: We reserve the right to access, read, preserve, and disclose any
information that we believe is necessary to comply with law or court order; enforce or apply our
employees, our users, or others.
Is Personal Information about me secure?
We will use very diligent efforts to protect the privacy of your account and other Personal Information
we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or
use, hardware or software failure, and other factors, may compromise the security of user information at
What Personal Information can I access?
Because the Personal Information you share with us via the Google OAuth authentication process
originates in your Gmail account, if you want to modify that Personal Information you may do so through
your Gmail account. Alternatively, you can email
for access to, or to update or delete,
your Personal Information that Rocket has collected.
Transfer to the U.S. or Other Countries
We currently use datacenter facilities located exclusively in the United States. Your information will
be stored and processed in the United States or other countries where we decide to maintain datacenter
facilities in the future. By using the Services, you consent to the transfer of information outside of
your country, even if your country has more rigorous data protection standards.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please don’t hesitate to contact
us at firstname.lastname@example.org
, and we will try to resolve your